Shipping Policy

Last updated: July 11, 2026

AJ Fragrance delivers orders across Pakistan through available courier partners.

Order Processing

Orders are usually processed within 1 to 2 working days after confirmation. Orders placed on Sundays, public holidays, or during sales may take longer.

AJ Fragrance may contact customers by phone, SMS, WhatsApp, or email to confirm order details before dispatch. Orders that cannot be verified may be delayed or cancelled.

Delivery Time

Estimated delivery times are:

• Major cities: 3 to 5 working days after dispatch

• Other cities and remote areas: 5 to 10 working days after dispatch

Delivery times are estimates and may be affected by courier delays, weather, public holidays, strikes, security restrictions, road closures, or other circumstances beyond our control.

Shipping Charges

Shipping charges, where applicable, will be shown during checkout or communicated before confirmation.

Free delivery may apply to selected products, bundles, promotions, order values, or locations. Free-delivery offers may be changed or discontinued for future orders.

Cash on Delivery

Cash on delivery may be available for eligible orders within Pakistan.

Customers must provide:

• A correct name

• An active Pakistani phone number

• A complete delivery address

• The full payable amount at delivery

Customers may be contacted for confirmation before dispatch. Unconfirmed orders may be cancelled.

Prepaid Orders

Where available, payment may be made through debit or credit card, bank transfer, mobile wallet, or another approved method.

Prepaid orders are processed after payment has been received and verified.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including house or shop number, street, area, city, phone number, and nearby landmark where necessary.

AJ Fragrance is not responsible for delays or failed delivery caused by incorrect or incomplete information.

Address changes can only be requested before dispatch.

Tracking and Delivery Attempts

Tracking details may be shared by email, SMS, WhatsApp, or through the courier’s tracking system.

A delivery may fail when the customer is unavailable, the phone is unanswered, the address is incomplete, payment is unavailable, or the parcel is refused.

Additional shipping charges may apply when an order must be sent again.

Customers who repeatedly refuse confirmed cash-on-delivery orders may be required to make advance payment for future orders.

Damaged, Missing, or Incorrect Orders

Please inspect your parcel immediately after delivery.

Damaged, leaking, missing, defective, or incorrect products must be reported within 48 hours of delivery.

Please provide:

• Order number

• Clear photographs

• Courier label

• Description of the issue

• Unboxing video, where available

Keep the product and all packaging until the claim has been reviewed.

Approved claims will be handled according to our Refund, Return and Exchange Policy.

Delayed or Lost Parcels

When an order is significantly delayed, AJ Fragrance may investigate with the courier.

A refund or replacement will only be considered after the courier confirms that the parcel is lost or undeliverable.

Cancellations

Orders may be cancelled before processing or dispatch.

Once an order has been handed to the courier, cancellation may no longer be possible.

Contact Us

AJ Fragrance
Email: aj.fragrance07@gmail.com
Address: Canal Road, Bahawalpur 63100, Pakistan

Please include your order number when contacting us.