Privacy policy

Privacy Policy

Last updated: July 11, 2026

AJ Fragrance respects your privacy. This policy explains how we collect, use, store, and share information when you visit ajfragrance.com, place an order, contact us, or use our services.

Our online store operates through Shopify.

Information We Collect

We may collect:

Name, email, phone number, and address
Order, payment, delivery, and refund information
Products viewed or purchased
Account details
Messages sent through email, WhatsApp, phone, SMS, social media, or website forms
Device, browser, IP address, approximate location, cookies, and website activity

Payment information may be processed by Shopify, banks, mobile-wallet providers, payment gateways, or other authorised providers. AJ Fragrance does not normally store complete card details.

How We Use Your Information

We may use your information to:

Confirm and process orders
Verify cash-on-delivery orders
Process payments
Arrange delivery
Send order updates
Handle cancellations, returns, exchanges, and refunds
Provide customer support
Improve our website and services
Prevent fraud and fake orders
Maintain business and transaction records
Send marketing messages with permission
Comply with applicable Pakistani law

Order Communications

We may contact you by email, phone, SMS, or WhatsApp regarding order confirmation, payment, dispatch, delivery, returns, refunds, or customer support.

These messages may still be sent when you have opted out of promotional marketing.

Marketing

When you subscribe or provide consent, we may send information about products, offers, discounts, bundles, and promotions.

You may unsubscribe from promotional emails or ask us to stop sending marketing messages at any time.

Cookies

Our website may use cookies, pixels, and similar technologies to:

Keep the website working
Save cart contents
Support checkout
Analyse traffic
Prevent fraud
Measure advertising
Show relevant content

You may disable cookies through your browser, but some website features may not work correctly.

Shopify and Service Providers

Information may be processed by Shopify and other service providers used for hosting, payments, delivery, marketing, analytics, customer support, and fraud prevention.

Some providers may store or process information outside Pakistan.

We may share necessary information with:

Shopify
Payment providers
Banks and mobile wallets
Courier companies
Email and SMS providers
Advertising and analytics platforms
IT and security providers
Professional advisers
Government authorities where legally required

For example, couriers may receive your name, phone number, address, order amount, and delivery instructions.

We do not sell customer information for direct payment.

Data Security and Retention

We use reasonable measures to protect customer information, but no online system can be guaranteed completely secure.

Information may be retained as needed to complete orders, process refunds, maintain accounts and records, prevent fraud, resolve disputes, and meet legal obligations.

Your Requests

Subject to applicable law and identity verification, you may contact us to:

Request access to your information
Correct inaccurate information
Request deletion where appropriate
Withdraw marketing consent
Raise a privacy complaint

Some information may still be retained for legal, accounting, fraud-prevention, or dispute-related purposes.

Children

Our website is not specifically intended for children. Customers who cannot legally enter into a purchase agreement should use the website with a parent or guardian.

Third-Party Links

Our website may link to third-party platforms. AJ Fragrance is not responsible for their privacy or security practices.

Legal Disclosure

We may disclose information when required by applicable Pakistani law, a valid court order, an authorised government request, fraud investigation, or to protect our legal rights and customers.